These terms apply to hosting and domain registration services provided by Mojhost (mojhost.si; the provider). In case of doubt, the Slovenian version prevails.
Orders and payment
You can order by email or via the contact form. Services are paid yearly in advance on the basis of an invoice. Businesses in other EU countries with a valid VAT ID are invoiced without Slovenian VAT (reverse charge).
Consumer right of withdrawal
A consumer may withdraw from a distance contract within 14 days without giving a reason. If, at the consumer’s express request, we start providing the service earlier, the consumer pays a proportionate amount; registering a domain in the holder’s name is completed immediately and cannot be reversed.
Renewal and expiry of domains
Before a domain expires, we normally send you an invoice for renewal. If a domain is not paid in time, it expires under the registry rules and may be registered by someone else. .si domains are also subject to the rules of the .si registry.
Prohibited use
It is prohibited to publish or send illegal content, spam or malicious code, or to endanger the server or other users. On a report or detection of a violation, the provider may temporarily restrict access to the content or service and will inform the customer.
Reporting abuse and illegal content
Report abuse or illegal content to abuse@mojhost.si. Please include the exact address (URL) of the content, why you believe it is illegal, and your contact details. We handle reports without undue delay and inform you of our decision.
Single point of contact for authorities and users: abuse@mojhost.si, languages: Slovenian and English. When we restrict content, we inform the customer of the decision and the reasons for it.
Liability
The customer is responsible for the content of their hosting and mailboxes. We make backups, but the customer should keep their own copy of important data.
The provider is not liable for loss of data or indirect damage unless caused intentionally or by gross negligence. Liability towards business customers is limited to the amount paid for the service in the last 12 months.
Processing of personal data
When providing hosting, the provider processes personal data on the customer’s behalf as a processor: only on the customer’s instructions and to provide the service, with confidentiality and appropriate security measures; sub-processors are infrastructure providers in the EU; the provider assists the customer in fulfilling data subjects’ rights and notifies the customer of a personal data breach without undue delay; after the service ends, the data is deleted unless the law requires retention.
Price changes
We notify customers of price changes in advance. Changes apply from the next billing period.
Cancellation
You can cancel a service in writing at any time; it remains active until the end of the paid period.
Governing law and disputes
The law of the Republic of Slovenia applies. Disputes are resolved by the competent court at the provider’s seat; for consumers, the statutory rules on jurisdiction apply.